Where does your jewelry come from?

Every piece of jewelry we sell is "made to order", so we don't carry any stock. All of
our pieces are beautifully handcrafted by us in our sunny Newport Beach studio, in
Southern California, by happy people who love what they do! Once you place your
order we will begin to create your special piece.

 

When will my new jewels ship?

 All of our items will ship within 1 -2 business days. We ship from Southern California
 via USPS first class mail. Once your jewels ship, they should arrive in 1-5 business
days. For international shipping please see our shipping and returns policy. 

 

How will my new jewelry arrive?

All of our jewelry comes beautifully packaged in our signature black and white satin
dustbags. Some items come in our exclusive shipping boxes. We include a care card,
and if appropriate, a Sunshine Polishing Cloth to keep your 14kt gold fill and sterling
silver pieces looking perfectly polished.

Please see our "Jewelry Care" page to learn how to take care of the different types
of jewelry we make.

  • Orders under $100 are mailed in a black bubble mailer.
  • Orders over $100.00 are sent in our deluxe/custom shipping box.
  • If your order is under $100 you can upgrade to the deluxe box here for $3
     http://www.jewel-ology.com/products/box-upgrade

 

 How long will my personalized jewelry take to arrive?

All of our personalized items under the "Delicate Layers" and "Custom Bars" are all
handmade and engraved with care in our studio and will ship in 1-2 business days.
 Any other personalized (monograms, etc) are hand created with a laser and will ship
in approximately 2-3 weeks.

 

What is Gold Filled Jewelry?

14k gold fill is a beautiful more affordable alternative to solid gold as it is a genuine
layer of gold permanently bonded onto base metal with heat and pressure that
contains 100+ times more gold than gold plated. It is extremely durable, won't chip
or flake, is tarnish resistant, and is a great alternative to expensive solid gold jewelry.
It looks great and with proper care, it will last for over 10 years.

 

What is Gold Vermeil?

Gold Vermeil is created with a sterling silver base that is heavily dipped into 24kt
gold leaving a shiny and luxurious finish.

 

Do you collaborate with bloggers?

Yes! We love bloggers! Please see our Collaborations page in our footer for
 requirements and how to apply. 

 

What credit cards do you accept?

We take Mastercard, Visa, American Express, Discover, Diners Club and Paypal.  All
credit cards are processed via Shopify and are secure.  We carry SSL certificates on
all of our web pages. We are a United States company and all of our pricing is in
USD, as it is presently the most internationally recognized currency.  All monies will
be converted to USD for international purchases. 

 

Do I have to pay sales tax?

You only have to pay sales tax if you are located in California.

 

Can I use your images?

We hire a photographer to shoot all of our jewelry so that you can be assured that
what you see is what you get.  We take pride in our photos and they are the exclusive
property of Jewelology.  Photography and editing costs are significant and we
appreciate you respecting those rights.  We are happy to share certain images with
bloggers and pinterest.  Please email us if interested and if approved we will release
the images to you to use.  All images used without permission from Jewelology will be
considered copyright infringements.  We carry a registered trademark TM for
"JEWELOLOGY" and are protected by law.